Просмотр исходного текста страницы Практики общения в Skype

== От Автора ==
<big>Я ([[Участник:Александр Фимин]]) подготовил данную статью и самостоятельно разместил её здесь с разрешения [[Участник:MaksTsepkov]].</big>

== Практики общения в Skype ==
Данные практики общения в Skype помогают мне в работе для решения ряда практических ситуаций и напрямую следуют из https://agilemanifesto.org/ и [[Практики управления знаниями и коммуникациями]].
Я не стал их переводить на русский, если кому-то интересно - то напишите пожалуйста.

Комментарии, вопросы, предложения приветствуются!
== Skype Communication Rules ==
=== Chat Name === 
<Level/Account>_<Component>_[<Role> ] - Dynamic Part,
Where Level = Account or Project
* Component is Functional, e.g. Core, UI/UX.
* Separate chat for single Component, one broadcast chat per Project, one chat per Dev/QA/Analysts, one Org Chat + any of ad-hoc chats
* Skype chat dynamic name brings some message just as Dynamic part of Skype chat name - that's for broadcast cases, e.g.  Test_Project - Улыбаемся и пашем.
== Be Emotional ==
* Be Creative, fun and emotional, but try not to hurt anyone's feeling. Report immediately on inappropriate joke personally to the author since he can always be misinterpreted
* Apologize on being too emotional and don't take it too seriously Use it as a reason to discuss what matters to you. Try not to use bad language (especially with ladies in the chat) and deviant themes (e.g. 2ch, etc)
== Skype Picture ==
* Chat Picture - that's optional and dynamic 
* Current Styles - 
* For Tree project  - something with Trees. That's example of QA Blockers picture. [[File:scared-girl-lost-in-forest-looking-around-and-crying_nj_dxdeme__F0012.png||200px]]
* For Analysts  - Happy Tree Friends [[File:Party_valentines_animal_by_poulettegwadalaura-d5utja7.jpg||200px]]
* Choosing Chat picture is most fun - choose something with Trees and Component/Account/etc.to keep the style - You can do it anytime
* Use memes - but with caution and not too often Nice memes - Waiting/Ждун, Cat + Lamp, etc.
===  New Skype version improvements ===
* Use emoticons (e.g. to confirm/agree/disagree, etc) where possible -it saves time, space and express emotions. Personally i love them.
* Avaliable in new version of Skype are - 
[[File:Emo.PNG||400px]]
== Generic Rules ==
* Try to keep all discussions in the corresponding group (see multicast preference), general Skype Chat - only for Urgent Question/Questions that impacts everyone
* You can add anyone impacted to the skype chat if you feel so.
* If not sure - ask in generic Skype or more top level chat 
* Always specify who are you adding to the chat, make sure person is mentioned in Team Matrix
* Choose any language you like to communicate and switch to English when required (e.g. adding English Speaking colleagues)
==  Important! ==
* Leave All conflicts outside multicast and broadcast chats - switch to personal chat immediately when something too emotional coming. Return back with result.
* Leave chat if you too tired and busy (or if you leave the company)
* If you need to find someone in skype - just try to search him and if > than 20 common contacts - probably that's your person 
* Url for joining should not be created/placed in public
* Everything that could be captured should be captured in other places, e.g. wiki
* There are well known limitations of written communication, sometimes it is required to call/meet required colleagues in person, especially in conflict cases
* Use mentions  That helpful for smart notifications 
* Use quotes
* If emotions are overwhelming - update Chat picture and name - adding some prefix. See above. Revert it back when the storm is over.
* Use Emails for Escalations. Some overloaded PMs/TMS can not read all skype chats, that should be understood.